What are the shipping charges?
Our shipping charges are a flat rate of
| West Malaysia | RM10 |
| East Malaysia | RM18 |
| Singapore | RM25 |
Is there a way to get free shipping?
Yes, enjoy free shipping on orders above RM150 (Malaysia) & RM200 (Singapore)
Do you provide a tracking number for deliveries?
Yes, all deliveries come with a tracking number for your convenience.
How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package on our delivery partner's website.
How long does delivery take?
Delivery times may vary depending on your location. Please refer to our shipping policy for estimated delivery times.
|
Region |
Timeframe (Business Days) |
| West Malaysia | 3-5 |
| East Malaysia | 5-7 |
| Singapore | 5-7 |
Do you offer international shipping?
Currently, we only offer shipping within Singapore & Malaysia. We are working on expanding our delivery options.
What should I do if my order hasn't arrived?
If your order hasn't arrived within the estimated delivery time, please contact our customer service team with your order number and tracking number. We will assist you in locating your package.
Can I change my delivery address after placing an order?
If you need to change your delivery address, please email to marketing@heythreadsofficial.com as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.